Refund policy

RETURNS AND REFUNDS

You may request a return within 14 days of delivery, provided the item is unused, unopened, in its original condition, and returned with its original packaging.

HOW TO REQUEST A RETURN

Send us a WhatsApp message at +965 6506 5017 with your order number and a photo of the item. We will confirm the next steps before arranging collection or return delivery.

ITEMS NOT ELIGIBLE FOR RETURN

Items that have been opened, used, washed, damaged after delivery, or returned without their original packaging may not be eligible for return.

INCORRECT, DAMAGED, OR FAULTY ITEMS

If your order arrives incorrect, damaged, or faulty, contact KRYO on WhatsApp within 48 hours of delivery with your order number and clear photos. We will review the issue and arrange an appropriate solution.

REFUNDS

Once a returned item is received and inspected, we will confirm whether the return is approved. Approved refunds are issued to the original payment method used for the order.

RETURN-DELIVERY CHARGES

For returns that are not caused by an incorrect, damaged, or faulty item, any return-delivery charge will be confirmed with you before collection is arranged.

EXCHANGES

You may request an exchange within 14 days of delivery if the item is unused, unopened, in its original condition, and in its original packaging. Colour exchanges are subject to stock availability. For exchanges that are not caused by an incorrect, damaged, or faulty item, any collection and re-delivery charge will be confirmed before the exchange is arranged.